Help and contact

Cancelling a plan, a device that got signed out, focus time that looks wrong: those all have a written answer already, and the links below go straight to it. If yours is not there, write to us further down this page and a person will read it.

Try this first

Send us a message

The reply goes here, so check it for typos.

Say what you were doing, what happened, and what you expected instead. Telling us whether you were on the desktop app, your phone or the website helps a lot.

We use what you send to answer you, and for nothing else. You can delete your synced data or your whole account yourself, in Account under Security. If you need something else about your data, ask here and say what you need.

What happens after you send

Your message arrives in our support inbox as an email, and a person reads it. We use what you send to answer you and for nothing else.

The reply comes from a person, by email, to the address you type below. Nothing goes out automatically, so there is no confirmation mail and no ticket number: keep a copy of what you wrote, and check your spam folder before you send it again.

How long that takes depends on your plan. Up to 14 days on Free, week days on Lite, within 48 hours on Super.

Super messages are handled first, but we can only see your plan if you are signed in on this website when you send. Being signed in on the desktop or phone app is not enough, so sign in here first if you are paying.

Prefer email? Reach us directly at support@myyappie.app

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